Overview

Ganieve Skin & Wellness ("Ganieve," "we," "us" or "our") provides personalized skin, aesthetic and wellness services in Kitchener, Ontario, Canada. We recognize the importance of protecting the personal information entrusted to us.

This Privacy Policy describes our general practices for handling personal information collected through our website, online forms, communications and interactions with our clinic.

Depending on the services you request and how you interact with us, additional privacy notices, consent forms or clinical record policies may apply. This policy should be read together with any applicable notices provided when you book or receive services.

Information We Collect

The information we collect depends on how you use our website, contact us or request services. It may include the following categories.

Personal and Contact Information

• Your name and contact details, such as email address and telephone number.
• Information you provide through contact forms, appointment inquiries or other communications.
• Your preferred appointment dates, requested services and relevant booking details.

Health and Treatment Information

If you become a client or inquire about a treatment, we may collect health-related information where necessary for assessment, treatment planning, safety, follow-up or other permitted purposes.

Depending on the service, this may include information about your treatment goals, relevant medical history, allergies, medications, contraindications, treatment notes or photographs provided or taken with appropriate authorization.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically by our website, hosting provider or enabled tools. This may include your IP address, browser type, device information, pages visited, referring pages, approximate location derived from technical data, and dates or times of visits.

Communications and Preferences

We may retain messages you send us, your requests, relevant service correspondence and your recorded communication or marketing preferences, where applicable.

Please avoid submitting sensitive medical details through a general website contact form unless the form specifically requests that information and is appropriate for that purpose.

Health and Treatment Information

Some aesthetic and wellness services require information about your health to help determine whether a treatment may be appropriate and to support safe, personalized care.

Where we collect health-related or other sensitive personal information, we aim to limit collection to information reasonably necessary for the relevant purpose and to handle it in accordance with applicable privacy requirements.

Access to clinical information should be limited to authorized individuals who need it for appropriate care, administration, legal or other permitted purposes.

If you have questions about clinical records, treatment photographs, consent or how particular health information is handled, please contact our clinic for further information.

How We Use Your Information

We may use personal information for purposes consistent with the reason it was collected, applicable consent and legal requirements. These purposes may include:

• Responding to questions, contact requests and service inquiries.
• Scheduling, confirming, managing or following up on appointments.
• Assessing treatment suitability and supporting personalized care where applicable.
• Maintaining relevant client, administrative and clinical records.
• Communicating important information about requested services or appointments.
• Operating, maintaining, troubleshooting and improving our website.
• Monitoring website performance, security and potential misuse.
• Managing feedback, complaints, service issues and privacy requests.
• Meeting applicable legal, regulatory, professional and recordkeeping obligations.
• Sending promotional communications where permitted and where any required consent has been obtained.

We do not intend to use personal information for purposes that are incompatible with the purposes disclosed at collection unless we obtain any additional consent or have another lawful basis to do so.

Consent and Applicable Privacy Requirements

We handle personal information in accordance with applicable Canadian privacy laws and other requirements that apply to our activities. Depending on the information and circumstances, these may include Ontario privacy legislation and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Ontario's health-information laws may also apply to particular records or activities depending on the nature of the services provided, the status of the relevant provider and the circumstances of collection and use.

Where consent is required, we seek consent in an appropriate manner. Consent may be express or implied only where permitted by applicable law and appropriate to the circumstances.

You may ask questions about your consent or withdraw consent where permitted by law. Withdrawal does not necessarily affect processing already carried out or information that must continue to be retained or handled for lawful purposes.

When We Share Information

We do not treat personal information as information that can be freely shared. We may disclose it only where appropriate for the relevant purpose, with applicable consent or as otherwise permitted or required by law.

Depending on our actual operations, recipients may include:

• Authorized clinic personnel: Individuals who require relevant information to perform their assigned duties.
• Service providers: Providers supporting website hosting, appointment scheduling, email, form processing, information technology or other business operations.
• Healthcare professionals or service partners: Where disclosure is appropriate for care, coordination or another permitted purpose.
• Professional advisers: Such as legal, accounting or other advisers where their services are required.
• Authorities and legal recipients: Where disclosure is required or authorized by applicable law or legal process.
• Business transaction parties: Where relevant to a proposed or completed transaction and subject to applicable legal safeguards.

Where appropriate, service providers are expected to handle information securely and only for authorized purposes. Their actual access and responsibilities depend on the services they provide and the agreements in place.

We do not sell personal information as part of our stated privacy practices. Any sharing for advertising, analytics or other purposes should be assessed according to the tools actually enabled on our website and applicable law.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and improve performance.

Types of Technologies

• Essential technologies: Help the website operate and support basic functionality or security.
• Preference technologies: May remember settings or choices.
• Analytics technologies: May help measure traffic, visitor activity and website performance.
• Marketing technologies: If enabled, may support campaign measurement or advertising-related activities.

The cookies and technologies actually used depend on the WordPress configuration, plugins, analytics tools and third-party services installed on the website.

You may be able to manage cookies through your browser settings or any cookie preference tool available on our website. Disabling certain cookies may affect website functionality.

Where consent is legally required for non-essential cookies or similar technologies, those technologies should be configured and operated in accordance with the applicable requirements.

Appointments, Contact Forms and Online Services

Our website may provide contact forms, appointment links, booking services or other online tools. Information submitted through these services may be processed by the platform operating the form or booking functionality.

Where an external booking or service platform is used, its own privacy policy and terms may also apply. We encourage you to review the applicable notices before submitting personal information.

Information submitted to us through a website form may be used to respond to your inquiry, coordinate requested services or carry out another purpose explained at the time of collection.

How We Protect Your Information

We recognize the importance of protecting personal information against unauthorized access, loss, misuse, alteration or disclosure.

Depending on the systems and information involved, appropriate safeguards may include access controls, restricted permissions, secure service configurations, staff procedures and other administrative, technical or physical measures.

No website, electronic transmission or storage system can be guaranteed to be completely secure. Although reasonable safeguards should be used, we cannot promise absolute security.

If you believe your personal information has been disclosed or accessed improperly, please contact us so that your concern can be reviewed.

How Long We Retain Information

We retain personal information for as long as reasonably necessary to fulfil the purpose for which it was collected, provide requested services, maintain appropriate records and meet applicable legal, regulatory or professional obligations.

Retention periods may differ depending on the type of information. Clinical records, appointment information, general inquiries, consent documents and technical website logs may be subject to different requirements.

When information is no longer required, we should securely delete, destroy or de-identify it where appropriate and permitted by applicable requirements.

Your Privacy Rights

Depending on the applicable law, the type of information involved and any relevant exceptions, you may have rights concerning your personal information.

These may include the ability to:

• Ask what personal information we hold about you and how it is used or disclosed, where access is legally available.
• Request access to or correction of inaccurate or incomplete information, subject to applicable requirements.
• Ask questions about our privacy practices and information-handling procedures.
• Withdraw consent for certain activities where permitted by law.
• Request information about our privacy complaint process.
• Raise a concern with an appropriate privacy regulator where applicable.

Certain records or disclosures may be subject to legal restrictions, professional obligations or exceptions. We may need to verify your identity before responding to a request.

To submit a privacy inquiry or request, contact us using the details in the Contact Us section. Please describe your request without including unnecessary sensitive information in your initial message.

Marketing and Communication Preferences

We may send service-related communications when needed to respond to an inquiry, manage an appointment or provide information about a requested service.

If we send promotional emails or other commercial electronic messages, we will do so in accordance with applicable requirements, including obtaining consent where required.

You can unsubscribe from promotional emails by using the unsubscribe instructions included in the message, where available, or by contacting us. You may still receive essential communications relating to appointments or services you have requested where appropriate.

Third-Party Websites and Services

Our website may contain links to external websites, social media platforms, booking services or other third-party resources.

Those websites and services may have their own privacy policies, security practices and terms of use. We do not control every aspect of their operations, and their practices may differ from ours.

We recommend reviewing the privacy notices of any external service before sharing personal information with it.

Children's Privacy

Our website is not designed specifically to encourage children to submit personal information independently.

Where services involve a minor, any collection or use of personal information should be handled in accordance with applicable law, relevant consent requirements and the circumstances of the service.

If you believe a child has submitted personal information through our website inappropriately, please contact us so we can assess the concern and take appropriate action where necessary.

Service Providers and International Transfers

Some website, booking, communication, hosting or technology providers may process or store information outside Ontario or Canada, depending on the services used and their infrastructure.

Where personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and lawful access by its authorities.

The actual locations where information is stored or processed depend on the providers and configurations used by our clinic. You may contact us with questions about relevant service providers or information-handling practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, website technologies, service providers or applicable legal requirements.

When we publish an updated policy, we will revise the information on this page and update the effective or last-updated date as appropriate. Where legally required, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about how personal information is handled.

Contact Us About Privacy

If you have questions about this Privacy Policy, wish to submit a privacy request or would like to raise a concern about how your personal information is handled, please contact Ganieve Skin & Wellness using the details below.

Please include enough information for us to understand your inquiry. For your protection, avoid sending passwords, payment card details or unnecessary medical information through an ordinary email.