Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the Ganieve Skin & Wellness website and the information made available through it.

In these Terms, "Ganieve," "we," "us" and "our" refer to Ganieve Skin & Wellness. "You" and "your" refer to a person accessing our website or interacting with our online services.

By accessing or using our website, you agree to comply with these Terms and applicable laws. If you do not agree with these Terms, please discontinue using the website.

Separate agreements, informed-consent documents, treatment policies or booking conditions may apply when you arrange or receive specific services. Where applicable, those documents should be reviewed alongside these Terms.

Permitted Use of Our Website

Our website is intended to provide general information about Ganieve Skin & Wellness, our aesthetic and wellness services, and how to contact or arrange an appointment with us.

You agree not to:

• Use the website for an unlawful, fraudulent or misleading purpose.
• Attempt to gain unauthorized access to our website, systems or accounts.
• Introduce malicious code, interfere with website security or disrupt normal operation.
• Use automated systems to access or copy website content in a way that violates applicable law or our rights.
• Misrepresent your identity or submit information that you know to be materially false.
• Use website content in a way that infringes another person's legal rights.

We may take reasonable steps to protect our website, users and business against misuse, subject to applicable law.

Information About Our Services

Ganieve Skin & Wellness provides information about aesthetic, skin and wellness services, technologies and treatment options.

Website descriptions are provided to help visitors understand our services. The treatments available, suitability requirements, procedures, prices and other details may vary according to the service and individual circumstances.

Publishing information about a treatment does not guarantee that it is available at every visit or suitable for every individual. Availability and suitability should be confirmed with the clinic.

We may update, modify, add or discontinue website content or service offerings as appropriate, subject to applicable legal obligations and any agreements already in place.

Medical and Wellness Disclaimer

Website content, articles, photographs, service descriptions and other materials are not intended to diagnose a medical condition, prescribe treatment or replace an individualized assessment by an appropriately qualified healthcare professional.

Any treatment recommendation should take account of your individual circumstances, relevant health information, treatment goals and potential risks. Please discuss questions about suitability, contraindications, benefits and risks with the appropriate professional before proceeding.

Do not disregard professional medical advice or delay seeking appropriate care because of information found on this website.

If you believe you are experiencing a medical emergency, contact emergency services rather than relying on this website or waiting for a response from our clinic.

Appointments and Booking Requests

You may contact us or use an available booking platform to request an appointment. A booking inquiry does not necessarily mean that an appointment has been confirmed.

An appointment should be treated as confirmed only when confirmation has been provided through the applicable booking process or by the clinic.

When arranging an appointment, clients should:

• Provide accurate contact and booking information.
• Review any instructions supplied before the appointment.
• Arrive at the agreed time and follow applicable clinic procedures.
• Inform the appropriate professional of relevant health information necessary for treatment assessment and safety.
• Contact the clinic promptly if they need to change or cancel an appointment.

We may need to contact you if an appointment requires confirmation, rescheduling or additional information. Appointment availability may change and is subject to confirmation by the clinic.

Cancellations, Rescheduling and Late Arrivals

Appointment cancellation, rescheduling, deposit, no-show and late-arrival requirements may be communicated through the booking process or separate clinic policies.

Please review the specific policy provided when you book or before your appointment. Any applicable fees or deposit conditions should be clearly communicated before they are applied, subject to applicable law.

If you expect to arrive late or cannot attend, please contact the clinic as soon as possible. Late arrival may affect the time available for your appointment or require rescheduling.

We may occasionally need to change an appointment because of staffing, equipment, safety, operational or other circumstances. Where reasonably possible, we will communicate the change and discuss available alternatives.

Treatments, Risks and Results

Aesthetic and wellness treatments may have benefits, limitations, side effects and risks. Outcomes can vary between individuals and depend on factors such as personal characteristics, treatment suitability, the procedure performed, aftercare and other circumstances.

Images, testimonials and examples shown on our website may illustrate individual experiences. They should not be interpreted as a promise or guarantee that another person will achieve the same outcome.

Before proceeding with a treatment, you should have an opportunity to discuss its purpose, reasonably foreseeable risks, alternatives, expected recovery or downtime, aftercare requirements and any other relevant questions.

Follow the individualized aftercare instructions provided by your treating professional. If you experience concerning symptoms after a procedure, seek appropriate medical advice. For an emergency, contact emergency services.

Nothing in these Terms excludes any legal rights you may have concerning the provision of services or limits professional obligations that cannot lawfully be excluded.

Client Eligibility and Informed Consent

Certain services may be subject to age, health, medical assessment, consent or other eligibility requirements.

Before receiving a treatment, you may be required to complete appropriate intake documents, provide relevant health information and review or sign applicable informed-consent documents.

You should provide accurate and complete information relevant to your care and tell the appropriate professional if that information changes.

Treatment may be postponed or declined where a professional determines that it is inappropriate or unsafe, or where applicable requirements have not been met.

Any consent process must respect applicable legal requirements, professional obligations and the individual's rights.

Pricing, Payments and Promotions

Prices, service fees, packages, promotional offers and payment arrangements may be communicated through our website, booking platform or directly by the clinic.

Unless otherwise stated, online prices or promotional descriptions should be confirmed with the clinic before booking. The price applicable to a service should be communicated before the client commits to the purchase, subject to applicable law.

Any taxes, deposits, payment deadlines, package conditions, refunds or other financial terms will depend on the applicable offer or service agreement.

Promotions may be subject to eligibility conditions, stated validity periods and other disclosed restrictions. We will not apply undisclosed promotional conditions in a manner that violates applicable law.

Cancellation charges, refunds, prepaid package terms and deposits should be governed by the specific policy or agreement communicated to the client. Nothing in these Terms is intended to remove mandatory consumer rights.

Client Conduct and Clinic Environment

We aim to maintain a professional, welcoming and respectful environment for clients, staff and service providers.

Visitors and clients are expected to communicate respectfully, follow reasonable clinic instructions and comply with applicable safety procedures.

Abusive, threatening, harassing or unlawful conduct may result in reasonable steps to protect individuals and the clinic, consistent with applicable law and any relevant professional obligations.

Intellectual Property

Unless otherwise indicated, the text, graphics, branding, logos, design elements, photographs and other content displayed on this website may be owned by Ganieve Skin & Wellness or used under an applicable licence or permission.

You may view the website and use its content for personal, non-commercial informational purposes.

Unless permitted by law or authorized in writing by the relevant rights holder, you must not reproduce, republish, distribute, commercially exploit or modify protected website content.

All third-party names, trademarks and materials remain the property of their respective owners.

Privacy and Personal Information

Your use of our website and our handling of personal information are also subject to our Privacy Policy.

Please review our Privacy Policy to understand how personal information may be collected, used, disclosed, retained and protected.

Where separate consent forms, booking platform notices or clinical privacy documents apply, those documents should also be reviewed.

You can contact our clinic with questions about our privacy practices or requests concerning your personal information.

Third-Party Links and Services

Our website may link to third-party websites, appointment booking services, social media platforms, payment providers or other external resources.

These services may operate under their own terms, policies and security arrangements. We do not control every aspect of their operation.

A link to an external website does not necessarily mean that Ganieve Skin & Wellness endorses every product, service, statement or practice offered through that website.

Please review the relevant third-party terms and privacy notices before using external services or submitting personal information to them.

Website Availability and Accuracy

We aim to keep our website useful, accessible and reasonably up to date. However, we do not guarantee that the website will always be available, uninterrupted, error-free or compatible with every device or browser.

Website content may occasionally contain errors, omissions or information that has become outdated.

We may update, maintain, restrict or temporarily suspend parts of the website when reasonably necessary.

If you need to confirm current service availability, pricing, treatment details or appointment information, please contact the clinic directly.

Limitation of Liability

To the extent permitted by applicable law, Ganieve Skin & Wellness is not responsible for losses arising solely from your inability to access the website, reliance on general website information without appropriate verification, or the operation of external websites outside our control.

We take reasonable care in preparing website information, but we do not guarantee that every item of content will always be complete, current or suitable for every individual's circumstances.

Nothing in these Terms excludes, restricts or modifies any liability, warranty, consumer protection, professional obligation or other legal right that cannot lawfully be excluded, restricted or modified.

In particular, these Terms do not purport to waive liability for negligence, professional misconduct or other matters to the extent that such a waiver would be unlawful.

Responsibility for Misuse

If your unlawful use of our website or your violation of these Terms causes loss or damage, applicable legal remedies may be available to the affected party.

Any claim for compensation or other remedy will be assessed under applicable law and the circumstances involved.

Nothing in this section creates an obligation to compensate us where doing so would be prohibited by law or would improperly limit your statutory rights.

Governing Law

These Terms are generally governed by the laws applicable in Ontario and the applicable laws of Canada, subject to any mandatory legal requirements that apply to your circumstances.

Any dispute concerning these Terms will be addressed through the processes and courts with appropriate jurisdiction, subject to applicable law and any mandatory consumer protection rights.

Changes to These Terms

We may revise these Terms from time to time to reflect changes in our website, services, business operations or applicable legal requirements.

Updated Terms will be published on this page with an appropriate revision or effective date.

Where a change requires additional notice, agreement or consent under applicable law, we will take appropriate steps to meet that requirement.

We encourage you to review this page periodically.

Contact Ganieve Skin & Wellness

If you have questions about these Terms & Conditions, our website or our services, please contact our clinic using the details below.

Please avoid sending passwords, payment card details or unnecessary sensitive health information through ordinary email.